/* Shadcn-like Ticket Cards */
.ticket-card {
  background-color: var(--card);
  color: var(--card-foreground);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
  padding: 1.5rem;
  margin-bottom: 1rem;
  transition: border-color 0.15s, box-shadow 0.15s;
}

.ticket-card:hover {
  border-color: #d4d4d8; /* slightly darker border on hover */
}

.ticket-card.has-unread {
  border-left: 4px solid var(--primary);
  background-color: #fffaf5; /* very subtle orange tint */
}

.ticket-card p {
  color: var(--muted-foreground);
  font-size: 0.875rem;
  line-height: 1.4;
  margin-bottom: 1rem;
}

/* Messages / Chat */
.client-conversation-area {
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
    padding: 1.25rem 0;
}

.client-msg {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    max-width: 85%;
    animation: slideUp 0.3s ease;
    padding: 1rem 1.25rem;
    border-radius: var(--radius);
    font-size: 0.875rem;
}

.client-msg-user {
    align-self: flex-end;
    background: var(--primary);
    color: var(--primary-foreground);
    border-bottom-right-radius: 0;
}

.client-msg-admin {
    align-self: flex-start;
    background: var(--card);
    border: 1px solid var(--border);
    border-bottom-left-radius: 0;
}

.msg-bubble.system {
    align-self: center;
    max-width: 90%;
    background: #fffbeb;
    border: 1px dashed #fcd34d;
    border-radius: var(--radius);
    padding: 0.75rem 1.25rem;
    text-align: center;
    font-size: 0.875rem;
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.system-date {
    font-size: 0.75rem;
    opacity: 0.7;
}

.client-msg-header {
    display: flex;
    justify-content: space-between;
    font-size: 0.75rem;
    gap: 1rem;
    margin-bottom: 0.25rem;
}

.client-msg-user .client-msg-header {
    color: rgba(255, 255, 255, 0.8);
}

.client-msg-admin .client-msg-header {
    color: var(--muted-foreground);
}

.client-msg-author { font-weight: 600; }
.client-msg-user .client-msg-author { color: white; }
.client-msg-admin .client-msg-author { color: var(--foreground); }

.client-msg-time { opacity: 0.8; }

.client-msg-body {
    line-height: 1.5;
}

/* Empty States */
.empty-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 4rem 1rem;
    color: var(--muted-foreground);
    text-align: center;
    background: var(--card);
    border: 1px dashed var(--border);
    border-radius: var(--radius);
    gap: 1rem;
}

.empty-state-icon {
    font-size: 3rem;
    opacity: 0.8;
}

.client-empty-messages, .client-empty-files {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 3rem 1rem;
    color: var(--muted-foreground);
    text-align: center;
    gap: 1rem;
    background: #fafafa;
    border-radius: var(--radius);
    border: 1px dashed var(--border);
}

/* File Cards */
.client-files-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.file-card {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 0.75rem;
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    transition: all 0.2s;
}

.file-card:hover {
    border-color: var(--primary);
    box-shadow: 0 2px 4px rgba(0,0,0,0.05);
}

.file-card-preview {
    position: relative;
    width: 3rem;
    height: 3rem;
    border-radius: calc(var(--radius) - 2px);
    overflow: hidden;
    background: var(--secondary);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.file-card-preview img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.file-card-badge {
    position: absolute;
    top: 0;
    left: 0;
    font-size: 0.5rem;
    font-weight: bold;
    background: rgba(0,0,0,0.6);
    color: white;
    padding: 2px 4px;
    border-bottom-right-radius: 4px;
    z-index: 1;
}

.file-icon {
    font-size: 1.5rem;
}

.file-card-info {
    flex: 1;
    min-width: 0;
}

.file-card-name {
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--foreground);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    margin-bottom: 0.25rem;
}

.file-card-meta {
    font-size: 0.75rem;
    color: var(--muted-foreground);
}

.file-card-actions {
    display: flex;
    gap: 0.5rem;
}

.file-card-btn {
    padding: 0.25rem 0.75rem;
    font-size: 0.75rem;
    border-radius: var(--radius);
    cursor: pointer;
    border: 1px solid transparent;
    transition: all 0.15s;
    background: transparent;
}

.file-card-btn.view {
    color: var(--primary);
    background: #fff7ed;
}

.file-card-btn.view:hover {
    background: #ffedd5;
}

.file-card-btn.download {
    color: var(--muted-foreground);
    border-color: var(--border);
}

.file-card-btn.download:hover {
    background: var(--secondary);
    color: var(--foreground);
}

/* Drag & Drop Zone */
.custom-drop-zone {
    border: 1px dashed var(--border);
    border-radius: var(--radius);
    padding: 2rem;
    text-align: center;
    background: var(--secondary);
    cursor: pointer;
    transition: all 0.2s;
    position: relative;
    overflow: hidden;
    color: var(--muted-foreground);
    font-size: 0.875rem;
}

.custom-drop-zone:hover, .custom-drop-zone.dragover {
    border-color: var(--primary);
    background: #fffaf5;
    color: var(--primary);
}



.file-input-hidden {
    position: absolute;
    top: 0; left: 0; width: 100%; height: 100%;
    opacity: 0; cursor: pointer;
}

#filePreview {
    display: flex;
    gap: 1rem;
    flex-wrap: wrap;
    margin-top: 1rem;
}

.preview-item {
    background: var(--card);
    border: 1px solid var(--border);
    padding: 0.5rem 1rem;
    border-radius: var(--radius);
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    animation: slideUp 0.2s ease;
    box-shadow: 0 1px 2px 0 rgba(0,0,0,0.05);
}

.remove-file {
    color: var(--muted-foreground);
    cursor: pointer;
    font-weight: 600;
    border: none;
    background: none;
    padding: 0 0.25rem;
    font-size: 1rem;
}
.remove-file:hover {
    color: var(--destructive);
}

/* Notation / Stars */
.rating-stars {
    display: flex;
    gap: 0.25rem;
    justify-content: center;
    margin: 1.5rem 0;
    flex-direction: row-reverse;
}

.rating-stars input { display: none; }

.rating-stars label {
    font-size: 1.75rem;
    color: var(--border);
    cursor: pointer;
    transition: color 0.15s;
}

.rating-stars label:hover,
.rating-stars label:hover ~ label,
.rating-stars input:checked ~ label {
    color: var(--warning);
}

/* Client Ticket Modal Content Elements */
.client-ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  padding-bottom: 1.5rem;
  margin-bottom: 1.5rem;
  border-bottom: 1px solid var(--border);
  gap: 1rem;
  flex-wrap: wrap;
}

.client-ticket-subject {
  font-size: 1.25rem;
  font-weight: 600;
  color: var(--foreground);
  margin-bottom: 0.25rem;
}

.client-ticket-id {
  font-size: 0.875rem;
  color: var(--muted-foreground);
}

.client-ticket-badges {
  display: flex;
  gap: 0.5rem;
  align-items: center;
  flex-wrap: wrap;
}

.client-ticket-description {
  font-size: 0.875rem;
  color: var(--foreground);
  line-height: 1.6;
  background-color: var(--secondary);
  padding: 1rem;
  border-radius: var(--radius);
  margin-bottom: 2rem;
}

/* Sidebar and Main Content Grid */
.client-ticket-layout {
  display: flex;
  flex-direction: column;
}

.client-ticket-sidebar {
  margin-top: 2rem;
  padding-top: 2rem;
  border-top: 1px solid var(--border);
}

@media (min-width: 768px) {
  .client-ticket-layout {
    flex-direction: row;
    gap: 2rem;
  }
  
  .client-ticket-main {
    flex: 1;
    min-width: 0;
  }
  
  .client-ticket-sidebar {
    width: 280px;
    flex-shrink: 0;
    margin-top: 0;
    padding-top: 0;
    border-top: none;
    border-left: 1px solid var(--border);
    padding-left: 2rem;
  }
}

.client-sidebar-section {
  margin-bottom: 2rem;
}

.client-sidebar-title {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--foreground);
  margin-bottom: 1rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.client-info-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 0.75rem;
  font-size: 0.875rem;
}

.client-info-label {
  color: var(--muted-foreground);
}

.client-info-value {
  font-weight: 500;
  color: var(--foreground);
}

.client-reply-bar {
  border-top: 1px solid var(--border);
  padding-top: 1.5rem;
  margin-top: 2rem;
}

.client-composer {
  display: flex;
  gap: 0.5rem;
  align-items: flex-end;
}

.client-composer-input {
  flex: 1;
  min-height: 2.5rem;
  border-radius: var(--radius);
  border: 1px solid var(--input);
  padding: 0.5rem 0.75rem;
  font-size: 0.875rem;
  resize: vertical;
}

.client-composer-input:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 1px var(--primary);
}

.client-send-btn, .client-attach-btn {
  height: 2.5rem;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius);
  border: none;
  cursor: pointer;
  transition: background-color 0.15s;
}

.client-send-btn {
  background-color: var(--primary);
  color: var(--primary-foreground);
  padding: 0 1rem;
}

.client-send-btn:hover {
  background-color: var(--primary-dark-legacy, #D67200);
}

.client-attach-btn {
  background-color: var(--secondary);
  color: var(--secondary-foreground);
  padding: 0 0.75rem;
}

.client-attach-btn:hover {
  background-color: #e4e4e7;
}

.client-ticket-closed-banner {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 1rem;
  background-color: var(--secondary);
  border-radius: var(--radius);
  color: var(--muted-foreground);
  font-size: 0.875rem;
  margin-top: 2rem;
}

.ticket-stepper {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 2rem;
  padding: 1rem 2rem;
  background-color: var(--secondary);
  border-radius: var(--radius);
}

.ticket-stepper .step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.5rem;
  z-index: 2;
  position: relative;
}

.ticket-stepper .step-circle {
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  background-color: var(--card);
  border: 2px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--muted-foreground);
}

.ticket-stepper .step.active .step-circle {
  border-color: var(--primary);
  color: var(--primary);
  background-color: #fffaf5;
}

.ticket-stepper .step.completed .step-circle {
  background-color: var(--primary);
  border-color: var(--primary);
  color: var(--primary-foreground);
}

.ticket-stepper .step-label {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--muted-foreground);
}

.ticket-stepper .step.active .step-label,
.ticket-stepper .step.completed .step-label {
  color: var(--foreground);
}

.ticket-stepper .step-line {
  flex: 1;
  height: 2px;
  background-color: var(--border);
  margin: 0 1rem;
  transform: translateY(-1rem);
}

.ticket-stepper .step-line.active {
  background-color: var(--primary);
}
.declaration-section {
    border: 1px solid var(--gray-200);
    border-radius: 12px;
    margin: 0 0 20px;
    padding: 18px;
}

.declaration-section legend {
    color: var(--gray-900);
    font-size: 1rem;
    font-weight: 700;
    padding: 0 8px;
}

.declaration-section .form-help,
.declaration-section small {
    color: var(--gray-600);
    display: block;
    font-size: 0.8rem;
    line-height: 1.45;
    margin: 0 0 12px;
}

.field-status {
    color: #047857;
    font-size: 0.85rem;
    font-weight: 600;
    margin: 10px 0 0;
}

.field-status[data-state="error"] {
    color: #b91c1c;
}

.lucca-autocomplete {
    position: relative;
}

.client-fields-row {
    display: grid;
    grid-template-columns: minmax(150px, 0.7fr) minmax(220px, 1.3fr);
    gap: 12px;
    align-items: start;
}

@media (max-width: 640px) {
    .client-fields-row {
        grid-template-columns: 1fr;
    }
}

.lucca-autocomplete__results {
    position: absolute;
    z-index: 30;
    top: calc(100% - 4px);
    left: 0;
    right: 0;
    max-height: 240px;
    overflow-y: auto;
    padding: 4px;
    border: 1px solid var(--gray-200);
    border-radius: 10px;
    background: #fff;
    box-shadow: 0 12px 30px rgba(15, 23, 42, 0.14);
}

.lucca-autocomplete__option {
    display: flex;
    width: 100%;
    flex-direction: column;
    gap: 2px;
    padding: 10px 12px;
    border: 0;
    border-radius: 7px;
    background: transparent;
    color: var(--gray-900);
    text-align: left;
    cursor: pointer;
}

.lucca-autocomplete__option:hover,
.lucca-autocomplete__option[aria-selected="true"] {
    background: var(--gray-100);
}

.lucca-autocomplete__option small {
    margin: 0;
}